Matsuyama Airport Lost and Found

Where to report a lost item at Matsuyama Airport

The official page lists one route for the terminal building and one row per airline for the aircraft.

The official lost-property page is in Japanese. The site’s English option is an automatic translation that did not load for us.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• General Information desk

  Items lost in the terminal building

  Phone

  +81-89-972-5600 (in Japan: 089-972-5600)

  Hours (JST)

  8:30–19:30 (may change with the flight schedule)

  Online

  Open the list of items currently held (PDF, updated daily around 19:00)

  The hours come from the Information desk’s service page; the lost-property page prints the number without hours.

  Source: official page (Japanese), official page (Japanese)

• ANA / IBX (Ibex Airlines)

  Items left on board an ANA or IBX flight

  Phone

  +81-89-973-0611 (in Japan: 089-973-0611)

  Online

  Open the ANA / IBX lost item form

  The page says the web form accepts inquiries 24 hours a day.

  Source: official page (Japanese)

• JAL

  Items left on board a JAL flight

  Phone

  0570-025-022 (domestic-only format; may not connect from overseas)

  Online

  Open the JAL website (lost-item search and chat)

  Source: official page (Japanese)

• EVA Air

  Items left on board an EVA Air flight

  Phone

  +81-89-989-1210 (in Japan: 089-989-1210)

  Source: official page (Japanese)

• Jetstar Japan

  Items left on board a Jetstar Japan flight (live chat on the airline’s site; no phone number listed)

  Online

  Open the Jetstar Japan website

  Source: official page (Japanese)

• Jeju Air

  Items left on board a Jeju Air flight (on-board lost item inquiry page; no phone number listed)

  Online

  Open the Jeju Air website

  Source: official page (Japanese)

Special-service numbers such as 0570, 0120 and 0800 are shown in their domestic format. They may not connect from overseas. Connection to any number depends on your provider.

What to prepare before you inquire

• Where you lost it: terminal building or a specific airline’s aircraft
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Open the airport’s list of items currently held and look for your item. The airport updates it daily around 19:00.
2. For a terminal loss, phone the General Information desk in the +81 format during 8:30–19:30 JST. For a plane, use your airline’s row above.
3. If the item is confirmed found, ask how long it will be held and what is needed to release it. The official pages we read state neither.
4. Ask whether a representative may collect it and what documents are needed. The official pages do not say.
5. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Read the Japanese held-items list with you and contact the desk or the airline in Japanese
• Help you describe the item the way the desk asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Matsuyama Airport lost and found: FAQ

Can I check online whether Matsuyama Airport has my item?

The official page links a PDF list of items currently held in the terminal, which the airport says it updates daily around 19:00. If your item is not there, phone the General Information desk.

How do I call the General Information desk from overseas?

Dial +81-89-972-5600, dropping the leading 0 of 089. The desk’s service page gives 8:30–19:30 JST and notes the hours may change with the flight schedule.

I left something on a plane. Where do I ask?

The airline. The official page gives a 24-hour web form and a phone number for ANA and IBX, JAL’s lost-item search and chat plus a phone number, live chat for Jetstar Japan, an inquiry page for Jeju Air, an email for Air Busan, and a phone number for EVA Air.

I lost something on an airport bus.

The lost-property page sends bus losses to the airport’s contact list page. We did not copy those numbers, as the lost-property page itself does not print them.

Is there an English version of the lost-property page?

The site’s English option is an automatic translation of the Japanese page. It did not load for us, so we cite the Japanese page.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the official pages we read.
• The airline rows list phone numbers without hours, except where the airline states a 24-hour web form.
• The held-items PDF changes daily and is not reproduced here.
• Contacts for buses and other places are on a separate airport page that we did not copy.