Tokyo International Airport (Haneda) Lost and Found

Where to inquire (official channels)

Which channel to use depends on where the item was lost. Details below follow the official pages linked at the bottom of this page.

• Terminals (most areas)

  Online inquiry through find chat on the official Haneda lost-and-found page.

  Support hours 9:00–21:00. Inquiries received after 21:00 are handled from 9:00 the next morning. Some areas, such as after departure at Terminal 3 and airline lounges, are excluded.

  Haneda: Lost and Found (English)

• By phone: Information Center (general)

  Haneda Information Center, 03-5757-8111.

  Per the official page: 9:00–20:00 for domestic use; 24 hours for international use (pre-departure general area, and Terminal 2 after security screening to the boarding gate).

  +81-3-5757-8111 (in Japan: 03-5757-8111)

  Haneda: Lost and Found (English)

• On an aircraft

  Contact the airline. Items found in the cabin are generally held by the airline, not the airport.

• On a train, monorail, or bus to/from the airport

  Contact the operator of that train, monorail, or bus. Haneda’s official lost-and-found page does not cover these.

What to have ready when you inquire

• Date and approximate time of the loss
• Terminal and area (and whether it was before or after security, if you know)
• Flight number and airline, if relevant
• Item description: type, color, brand, distinguishing marks, contents
• Photos of the item or of similar items you own, if available
• Your contact details

If you have already left Japan

1. Submit the find chat inquiry as soon as possible. The official page is available in English, so you can start it yourself from overseas.
2. If the item is confirmed found, ask the facility how it can be released. Whether it can be sent to you, collected by a representative, or must be collected in person is decided by the facility.
3. If a representative is allowed, the facility decides what it needs, such as a letter of authorization or ID. These requirements vary by facility, so confirm them before sending anyone.
4. If you want help with the steps in Japan, contact us. We act only as your private representative and the facility has the final say.

A letter of authorization or identity documents may be requested, but what is required depends on the facility and is not something we can promise in advance.

How Lost and Found Japan can help

• Proxy pickup from the facility, where the facility allows a representative to collect
• Coordination with the facility in Japanese
• Support preparing documents and information the facility asks for
• Packing and international shipping from Japan after the item is received

Lost and Found Japan is an independent private service. We are not an official airport, airline, or police lost-and-found desk, and we cannot speed up or guarantee a facility's decision to release an item.

• International flights at Haneda use Terminal 2 and Terminal 3. Which one applies depends on the airline, so confirm your terminal on the official page before inquiring.
• Retention periods, fees, and document requirements are not stated on the official pages we reviewed, so we do not list them here. Please confirm them with the facility.