Ishigaki Airport (New Ishigaki) Lost and Found

Where to report a lost item at Ishigaki Airport (New Ishigaki)

The official contact page lists one route for the terminal buildings and separate routes for aircraft, buses and the car park.

The official page does not describe separate windows for areas before or after security, and does not name a police or customs lost-property desk.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Ishigaki Airport Information counter

  Lost and left items in the domestic and international terminal buildings

  Phone

  +81-980-87-0468 (in Japan: 0980-87-0468)

  Hours (JST)

  7:30–21:00, daily

  Located on the 1st floor, centre, of the domestic terminal. The same number is printed for the international terminal block. The counter’s help desk does not answer questions about flight operations, ticketing, in-flight service or immigration.

  Source: official page (Japanese), official page, official page (Japanese)

• Lost Item Report form

  Terminal lost-property report (the official page links this form from the Information counter entry)

  Online

  Open the official Lost Item Report form

  Source: official page (Japanese), official page, official page (Japanese)

• JAL / JTA / RAC (domestic flights)

  Items left on board a JAL, JTA or RAC flight (the Japanese page also lists code-share flights with Hawaiian Airlines and Alaska Airlines under JAL and JTA)

  Phone

  +81-980-87-5204 (in Japan: 0980-87-5204)

  Source: official page (Japanese)

• ANA / Solaseed Air (domestic flights)

  Items left on board an ANA or Solaseed Air flight

  Phone

  +81-980-84-4334 (in Japan: 0980-84-4334)

  Source: official page (Japanese), official page

• HK Express (international)

  Items left on board a HK Express flight

  Phone

  +81-3-4487-0264 (in Japan: 03-4487-0264)

  The English page lists an email address instead of this phone number for HK Express.

  Source: official page (Japanese)

• Tigerair Taiwan (international)

  Items left on board a Tigerair Taiwan flight

  Phone

  +81-50-5211-1017 (in Japan: 050-5211-1017)

  The English page labels this number “Email”; the Japanese page labels it as a phone number.

  Source: official page (Japanese)

• Azuma Bus

  Items left on an Azuma Bus (東運輸) bus

  Phone

  +81-980-87-5423 (in Japan: 0980-87-5423)

  Source: official page (Japanese), official page

• Karry Kanko

  Items left on a Karry Kanko bus

  Phone

  +81-980-88-0117 (in Japan: 0980-88-0117)

  Source: official page (Japanese), official page

• New Ishigaki Airport Administration Office

  General car park

  Phone

  +81-980-87-0793 (in Japan: 0980-87-0793)

  Source: official page (Japanese), official page

What to prepare before you inquire

• Which terminal (domestic or international), and whether you lost it on a bus, in the car park or on a plane
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Pick the row above that matches where you lost the item. Terminal items go to the Information counter; items on a plane go to the airline; bus and car-park items go to those operators.
2. For a terminal loss, send the official Lost Item Report form. Alternatively call the Information counter in the +81 format during its stated hours (7:30–21:00 JST).
3. If the item is confirmed found, ask how long it will be held and what is needed to release it. The official pages we read state neither.
4. Ask whether a representative may collect it and what documents are needed. The official pages do not say.
5. If you want us to speak to the counter or the airline in Japanese, or collect the item where the facility allows it, contact us with the confirmation you received.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the counter, airline or bus company in Japanese and relay the answers to you
• Help you fill in the information the official form asks for
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Ishigaki Airport (New Ishigaki) lost and found: FAQ

Where do I report something I lost inside the New Ishigaki Airport terminal?

The official contact page names the Ishigaki Airport Information counter, with an online Lost Item Report form. The counter’s number is 0980-87-0468 (from overseas +81-980-87-0468) and its hours are 7:30–21:00 daily.

I left something on a flight out of Ishigaki. Who do I contact?

Your airline. The official page lists a number for JAL, JTA and RAC (0980-87-5204) and another for ANA and Solaseed Air (0980-84-4334). Peach uses its own request form, and HK Express, JIN AIR and Tigerair Taiwan are listed under international flights.

I lost something on an airport bus or in the car park.

The official page lists the bus companies Azuma Bus (0980-87-5423) and Karry Kanko (0980-88-0117), and the New Ishigaki Airport Administration Office (0980-87-0793) for the general car park.

Can the Ishigaki Airport Information counter help with flights or tickets?

No. The official page says the counter cannot answer questions about flight operations, ticket reservations or changes, check-in, in-flight service, or immigration. Contact your airline for those.

Does the official page say how long found items are kept?

Not on the pages we read. Ask the Information counter when you report the item.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the official pages we read.
• What the Lost Item Report form asks for is not described on the official pages.
• Phone hours for the airline, bus and car-park contacts are not stated.
• The English and Japanese pages differ for HK Express and Tigerair Taiwan; we followed the Japanese page and did not verify which is current. Check with the airline.