Naha Airport Lost and Found

Where to report a lost item at Naha Airport

Naha Airport’s official lost-and-found page separates the aircraft from the terminal building.

The official pages do not describe separate windows for areas before or after security, or for trains and monorail.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Lost-property room (お忘れ物預かり所)

  Items left in the Naha Airport terminal building (as stated on the Japanese official page)

  Phone

  +81-98-840-1359 (in Japan: 098-840-1359)

  Hours (JST)

  9:00–19:00

  Source: official page (Japanese)

• Information (domestic terminal)

  Lost-item reception and storage, plus general terminal inquiries. Located in the lobby on floors 1, 2 and 3.

  Phone

  +81-98-840-1179 (in Japan: 098-840-1179)

  Hours (JST)

  7:30–22:00 (varies by floor); the English lost-and-found page states 7:30–21:00

  Source: official page, official page (Japanese), official page

• Information (international terminal)

  Lost-item reception and storage for the international terminal

  Phone

  +81-98-840-1350 (in Japan: 098-840-1350)

  Hours (JST)

  1F: 8:30–21:00; 3F: 7:30–20:30

  Source: official page (Japanese), official page

What to prepare before you inquire

• Where you lost it: aircraft, domestic terminal or international terminal, and the floor or area
• Date and approximate time
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and contents
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. For items on the aircraft, contact your airline. For the terminal building, phone using the +81 format, dropping the leading 0 (for example 098-840-1359 becomes +81-98-840-1359).
2. Mind JST hours. The dedicated room is staffed 9:00–19:00 JST; the Information desks have longer hours that vary by floor.
3. If the item is confirmed found, ask where it is held, how long it will be kept and how it can be released. The official pages we read do not state a retention period.
4. Ask whether a representative may collect it and what documents are needed. The facility decides.
5. If you want us to handle the Japanese-language steps or collect on your behalf where allowed, contact us with your confirmation.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the relevant office in Japanese and relay the answers to you
• Help you prepare the information and documents they ask for
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Naha Airport lost and found: FAQ

Who do I call about a lost item inside the Naha Airport terminal?

The Japanese official page names a dedicated lost-property room at 098-840-1359 (9:00–19:00 JST). The English official page names the Information desk at 098-840-1179 (7:30–21:00 JST). Both are official; if one is closed, try the other.

Do the Information desks handle lost items?

Yes. The official Information page says the desks handle lost-item reception and storage as well as general terminal inquiries.

I left something on the plane. Who do I contact?

Your airline. The official page sends aircraft items to the airline and links its airline list.

Is there a separate number for the international terminal?

The official Information page lists 098-840-1350 for the international terminal, with hours of 8:30–21:00 on the 1st floor and 7:30–20:30 on the 3rd floor.

Does the official page say how long found items are kept?

Not on the pages we checked. Ask the office that holds your item.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• The Japanese and English lost-and-found pages name different windows (098-840-1359 vs 098-840-1179). We show both rather than choosing one.
• Retention period, proxy collection rules, required documents, shipping by the airport, and fees are not stated on the official pages we read.
• No online inquiry form for lost items was found on the official pages we read.