Kansai International Airport Lost and Found

Where to report a lost item at Kansai International Airport

The official page lists contacts by place; items outside the area Kansai Airports manages are redirected when you inquire.

Per the official page, perishable items such as food are disposed of for hygiene reasons.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Kansai Airport Information (Telephone Center)

  Flights, facilities, access and lost property inquiries for the airport

  Phone

  +81-72-455-2500 (in Japan: 072-455-2500)

  Hours (JST)

  24 hours

  Does not cover property lost on board an aircraft; contact the airline for that.

  Source: official page

• Lost Property Inquiry Form (find chat)

  Losses not covered by the area contact list. Register by email on the find chat page, then submit your inquiry there.

  Online

  Open the Kansai Airport find chat page

  The Japanese official page states that items lost more than 3 months ago cannot be checked.

  Source: official page, official page (Japanese), official page

• Kansai International Airport Customs, Terminal 1

  International departures, gates, Customs and Immigration

  Phone

  +81-72-455-1620 (in Japan: 072-455-1620)

  Source: official page

• Kansai International Airport Customs, Terminal 2

  International departures, gates, Customs and Immigration

  Phone

  +81-72-455-1643 (in Japan: 072-455-1643)

  Source: official page

• JR Kansai Airport Station

  Airport station and trains (JR)

  Phone

  0570-00-2486 (domestic-only format; may not connect from overseas)

  The official page also lists 078-382-8686 for JR.

  Source: official page

• Nankai Kansai Airport Station

  Airport station and trains (Nankai)

  Phone

  +81-50-3090-2608 (in Japan: 050-3090-2608)

  Source: official page

• Ferry (to Kobe)

  Ferry terminal and the ferry

  Phone

  +81-78-304-0033 (in Japan: 078-304-0033)

  Source: official page

• Hotel Nikko Kansai Airport

  Guest rooms and lobby

  Phone

  +81-72-455-1111 (in Japan: 072-455-1111)

  Source: official page

Special-service numbers such as 0570, 0120 and 0800 are shown in their domestic format. They may not connect from overseas. Connection to any number depends on your provider.

What to prepare before you inquire

• Terminal 1 or Terminal 2, and the exact place: gate area, restroom, shop, station, train, bus or hotel
• Whether you had passed security or Customs when you lost it
• Date and approximate time. Items lost more than 3 months ago cannot be checked per the official Japanese page
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and contents
• Photos of the item or of an identical model, if you have them
• An email address you can use to register for find chat

Already left Japan?

1. Use the official area list to pick the matching contact. Phone from overseas as +81, dropping the leading 0 (for example 072-455-2500 becomes +81-72-455-2500). Numbers starting 0570 or 050 are shown as printed by the airport; they may not connect from overseas.
2. If the area list does not cover your loss, register with the find chat service from the official English page and submit the inquiry.
3. If the item is confirmed found, ask where it is held, how long it will be kept and how it can be released. The official pages we read do not state a retention period.
4. Ask whether a representative may collect it and what documents are needed. The facility decides.
5. If you want us to handle the Japanese-language steps or collect on your behalf where allowed, contact us with your confirmation.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the relevant office in Japanese and relay the answers to you
• Help you prepare the information and documents they ask for
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Kansai International Airport lost and found: FAQ

Is there a single lost-and-found counter at Kansai International Airport?

The official page does not describe one. It says the contact depends on where the item was lost and lists contacts by area, with Airport Information and the Information Counters as general points of contact.

What number can I call from overseas?

Kansai Airport Information is listed at 072-455-2500 and operates 24 hours. From overseas, dial +81-72-455-2500.

I lost something on the train to the airport. Who do I contact?

The official list gives JR Kansai Airport Station (0570-00-2486 or 078-382-8686) and Nankai Kansai Airport Station (050-3090-2608). Pick the line you used. Numbers starting 0570 or 050 may not connect from overseas.

Is there a time limit for lost-property inquiries?

The official Japanese page says items that were lost more than 3 months ago cannot be checked.

Does Kansai Airport dispose of anything?

The official page says perishable items such as food are disposed of for hygiene reasons.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Opening hours for the Customs, JR, Nankai, ferry and hotel lines are not stated on the official page.
• Retention period, proxy collection rules, required documents, shipping by the airport, and fees are not stated on the pages we read.
• Hours for find chat are not stated on the pages we read.