Sendai Airport Lost and Found

Where to report a lost item at Sendai Airport

The official page lists a contact by place of loss, with opening hours for the two airport-side windows.

The official page does not list a police, parking or bus window for lost property.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Sendai Airport Information

  Items lost inside the Sendai Airport terminal building

  Phone

  +81-22-382-0080 (in Japan: 022-382-0080)

  Hours (JST)

  6:30–21:45

  Source: official page (Japanese)

• Sendai Airport Customs Branch (Yokohama Customs)

  Items lost at the international security checkpoint or in the international departure lounge

  Phone

  +81-22-383-2390 (in Japan: 022-383-2390)

  Hours (JST)

  9:00–17:00

  Source: official page (Japanese)

What to prepare before you inquire

• Whether you lost it in the main terminal, at the international security checkpoint, in the international departure lounge or on the aircraft
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Choose the contact above that matches where you lost the item. Items on a plane go to the airline.
2. Call in the +81 format (drop the leading 0) during the hours shown. The official page lists telephone numbers only; no lost-property form is listed.
3. If the item is confirmed found, ask how long it will be held and what is needed to release it. The official pages we read state neither.
4. Ask whether a representative may collect it and what documents are needed. The official pages do not say.
5. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact Sendai Airport Information, Customs or the airline in Japanese and relay the answers to you
• Help you describe the item the way the window asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Sendai Airport lost and found: FAQ

Who do I call about something lost inside the Sendai Airport terminal?

The official page lists Sendai Airport Information: 022-382-0080 (from overseas +81-22-382-0080), 6:30–21:45 JST.

I lost something at the international security checkpoint or in the international departure lounge.

The official page lists the Sendai Airport Customs Branch of Yokohama Customs: 022-383-2390, 9:00–17:00 JST.

I left something on the plane. Who handles that?

Your airline. The airport’s FAQ and lost-property page both say to ask the airline you used.

Is there an English lost-and-found page for Sendai Airport?

We did not find one. The airport’s English section is at sendai-airport.co.jp/global/, but the lost-property page we read is in Japanese.

Does the airport say how long found items are kept?

Not on the pages we read. Ask the window that holds your item.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the official pages we read.
• No online lost-property form is listed on the official lost-property page.
• The airport lists phone numbers for airlines, but they are flight and ticket lines and are not labelled as lost-property lines, so we do not reproduce them.
• The official lost-property page is in Japanese; we found no English version.