Shonai Airport Lost and Found

Where to report a lost item at Shonai Airport

The official FAQ lists a different contact for each place of loss, with hours.

The FAQ says the ANA Shonai number is for lost-property enquiries only, not for flight or ticket questions.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• ANA Shonai Airport office

  Items left on the aircraft or in the boarding lounge

  Phone

  +81-234-92-4195 (in Japan: 0234-92-4195)

  Hours (JST)

  9:00–18:00

  Online

  ANA domestic: lost items, damaged or missing baggage (linked from the airport FAQ)

  The online link is the ANA page the airport FAQ itself links to; we did not read its contents. Another page on the same airport site gives the ANA office’s own opening hours as 6:10–18:00.

  Source: official page (Japanese), official page (Japanese)

• Yamagata Prefecture Shonai Airport Office

  Items lost in the car park

  Phone

  +81-234-92-4123 (in Japan: 0234-92-4123)

  Hours (JST)

  7:00–22:00

  Source: official page (Japanese)

• Shonai Airport Building Co., Ltd.

  Items lost elsewhere inside the terminal building (the management company)

  Phone

  0570-050-141 (domestic-only format; may not connect from overseas)

  Hours (JST)

  9:00–17:30

  A 0570 navigation-dial number; it may not connect from overseas.

  Source: official page (Japanese)

Special-service numbers such as 0570, 0120 and 0800 are shown in their domestic format. They may not connect from overseas. Connection to any number depends on your provider.

What to prepare before you inquire

• Whether you lost it on a plane or in the boarding lounge, in the car park or elsewhere in the building
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Match the place of loss to the contact above. The FAQ lists phone numbers; for ANA it also points to an online form.
2. Call in the +81 format (drop the leading 0), within the hours shown. The terminal-building number is a 0570 number and may not connect from abroad; if it does not, ask us to call.
3. For an ANA item outside phone hours, the FAQ points to ANA’s online inquiry form.
4. If the item is confirmed found, ask how long it will be held and what is needed to release it. The FAQ states neither.
5. Ask whether a representative may collect it and what documents are needed. The FAQ does not say.
6. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received. After we receive the item, we pack it and ship it internationally; we quote shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact ANA, the Prefecture office or Shonai Airport Building in Japanese and relay the answers to you
• Help you describe the item the way the desk asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Shonai Airport lost and found: FAQ

Who do I contact about an item left on the plane or in the boarding lounge at Shonai Airport?

ANA’s Shonai Airport office on 0234-92-4195 (from overseas +81-234-92-4195), 9:00–18:00 JST, according to the official FAQ. The FAQ also points to ANA’s online inquiry form.

I lost something in the Shonai Airport car park.

The Yamagata Prefecture Shonai Airport Office, on 0234-92-4123 (from overseas +81-234-92-4123), 7:00–22:00 JST per the official FAQ.

I lost something elsewhere inside Shonai Airport’s building.

The FAQ names the management company, Shonai Airport Building Co., on 0570-050-141, 9:00–17:30 JST. This is a 0570 number and may not connect from overseas.

Is the Shonai Airport FAQ available in English?

We did not find an English version of this FAQ entry.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the FAQ.
• The ANA page linked from the FAQ was not read; its contents are not described here.
• ANA’s phone hours (9:00–18:00) and the ANA office’s opening hours (6:10–18:00) are different figures printed on different pages.
• No English version was found.