Privacy Policy

We may collect the following categories of personal information in connection with the Service: Contact Information • Name • Email address • Phone number (where required for shipping or communication purposes) Inquiry Information • Description of the lost item • Location and date of loss • Facility reference number, case number, or other identifying information (if available) • Information provided to help verify ownership of the item Identity Verification Information • Copies of identification documents, letters of authorization, or other documentation required by the facility holding the item, where applicable Shipping Information • Recipient name • Delivery address • Phone number required for shipment and customs processing Technical Information • IP address • Browser type, device information, and standard server log information • Information collected through cookies or similar technologies, where applicable We do not collect or store payment card information directly. Payments may be made through third-party payment services, such as PayPal, or through bank transfer services. Payment information is processed in accordance with the policies and procedures of the applicable payment provider or financial institution.

We use your personal information for the following purposes: • Processing and managing your lost item inquiry • Verifying ownership of a lost item and facilitating its retrieval • Communicating with facilities holding lost items on your behalf • Communicating with you regarding your inquiry, case status, shipping arrangements, and other service-related matters • Arranging, coordinating, and facilitating domestic and international shipment of recovered items • Issuing invoices, processing payments, and maintaining business records • Complying with legal, regulatory, customs, and tax obligations • Preventing fraud, unauthorized activity, and misuse of the Service • Protecting the security, integrity, and operation of the Service We do not sell personal information to third parties. We use personal information only for purposes reasonably related to providing and improving the Service, complying with legal obligations, and protecting our legitimate business interests.

We share personal information only when reasonably necessary to provide the Service, comply with legal obligations, or protect our legitimate business interests. Facilities Holding Lost Items We may share the minimum necessary information with airports, hotels, train operators, police stations, or other facilities involved in your inquiry. This information may include your name, contact details, item description, ownership verification information, authorization documents, and other information reasonably required to verify ownership, facilitate retrieval, or arrange release of the item. Shipping Providers We may share your name, delivery address, phone number, and other shipment-related information with shipping carriers, freight providers, customs brokers, or other service providers involved in the transportation and delivery of your item. Payment Providers and Financial Institutions Payments may be processed through third-party payment providers, bank transfer services, or financial institutions. We do not collect or store payment card information directly. Legal Requirements We may disclose personal information where required by applicable law, court order, government authority, customs authority, law enforcement agency, or regulatory body. We do not sell, rent, or trade personal information to third parties.

We retain personal information only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. Typical retention periods may include: • Inquiry and case records: retained for as long as reasonably necessary to administer the Service and maintain business records • Shipping and delivery records: retained for as long as reasonably necessary to facilitate shipment, address customer inquiries, and comply with legal obligations • Accounting, invoicing, and payment records: retained for the period required by applicable tax, accounting, and financial regulations, which may be seven (7) years or longer • Records maintained pursuant to applicable laws, including records required under the Japanese Secondhand Articles Dealer Act (Kobutsu Business Act), where applicable, may be retained for the period required by law Upon expiration of the applicable retention period, personal information will be deleted, anonymized, or otherwise securely disposed of, unless further retention is required or permitted by law.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include: • TLS/SSL encryption for data transmitted through our website • Password-protected systems and restricted access to personal information • Access controls limiting access to personal information to personnel who require it for legitimate business purposes • Reasonable administrative and technical safeguards designed to protect personal information We take reasonable measures to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have certain rights regarding your personal information, including: • Access: Request information about the personal information we hold about you • Correction: Request correction of inaccurate or incomplete personal information • Deletion: Request deletion of personal information, subject to applicable legal or regulatory retention requirements • Restriction or Objection: Request restriction of, or object to, certain processing of personal information where permitted by law To exercise any of these rights, please contact us through the contact form on our website. We will review and respond to requests within a reasonable period of time and in accordance with applicable law.

We use cookies and similar technologies to operate and improve our website. We may use analytics services, including Google Analytics, to better understand how visitors use our website and to improve the Service. You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

By using the Service, you acknowledge that your personal information may be transferred to, stored, and processed in Japan, where data protection laws may differ from those of your country of residence. We take reasonable measures to protect personal information in accordance with applicable laws and this Privacy Policy.

The Service is not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us through the contact form on our website. We will take reasonable steps to review the matter and, where appropriate, delete the information in accordance with applicable law.

We may update this Privacy Policy from time to time. Any changes will become effective upon posting the revised Privacy Policy on our website with an updated effective date, unless otherwise required by applicable law. Your continued use of the Service after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact form on our website.