New Chitose Airport Lost and Found

Where to report a lost item at New Chitose Airport

The official page splits contacts by terminal (domestic / international) and by place. Items found in the building are handed to patrolling security staff.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Domestic Lost and Found Office

  Shops, restrooms and other areas of the domestic terminal

  Phone

  +81-123-46-5413 (in Japan: 0123-46-5413)

  Source: official page

• International Lost and Found Office

  Shops, restrooms and other areas of the international terminal

  Phone

  +81-123-46-2611 (in Japan: 0123-46-2611)

  Source: official page

• Airport Information

  International departure lounge

  Phone

  +81-123-23-0111 (in Japan: 0123-23-0111)

  Source: official page

• Chitose Police Station, Airport Office

  Airport roads

  Phone

  +81-123-45-7191 (in Japan: 0123-45-7191)

  Source: official page

• Hokkaido Airports Co., Ltd. (Parking Lot A and C)

  Parking lots A and C

  Phone

  +81-123-45-7061 (in Japan: 0123-45-7061)

  Source: official page

• Hokkaido Airports Co., Ltd. (Parking Lot B)

  Parking lot B

  Phone

  +81-123-27-8338 (in Japan: 0123-27-8338)

  Source: official page

• JR New Chitose Airport Station

  The station

  Phone

  +81-123-45-7001 (in Japan: 0123-45-7001)

  Source: official page

What to prepare before you inquire

• Whether the item was in the domestic or the international terminal, and the exact place (shop, restroom, lounge, baggage claim)
• Date and approximate time you last had it
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Identify the right contact from the table above. Airline items go to the airline; terminal items go to the domestic or international Lost and Found Office.
2. Call using the +81 format. The official page asks overseas callers to enter the international access code ("+" on a mobile phone), then 81, then the number without its leading 0.
3. If the item is confirmed found, ask the office how long it will be held and what it needs to release the item. The official page we checked does not state either.
4. Ask whether a representative may collect it and what documents they need. This is the office’s decision and may differ between offices.
5. If you would like us to speak to the office in Japanese or handle collection where the office allows it, contact us with the confirmation.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the relevant office in Japanese and relay the answers to you
• Help you prepare the information and documents the office asks for
• Collect the item on your behalf, only where the office allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make an office release an item. We work within what the office allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

New Chitose Airport lost and found: FAQ

Is there one lost-and-found desk at New Chitose Airport?

No. The official page lists different contacts depending on where the item was lost, and the domestic and international terminals have separate security offices.

How do I phone New Chitose Airport from overseas?

The official page says to enter the international access code ("+" on a mobile phone), then Japan’s country code 81, then the number without the leading 0. Its example turns 0123-46-5413 into +81-123-46-5413.

I left something on the plane. Who do I contact?

Your airline. The official page sends aircraft, check-in counter and baggage-claim items to the airline in both terminals.

Does the official page say how long found items are kept?

Not on the page we checked. Ask the office that holds your item.

What if I found something at New Chitose Airport?

The official page asks finders to hand items to the security staff who patrol the building.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Office opening hours are not stated on the official page, so none are listed here.
• Retention period, proxy collection rules, required documents, international shipping by the airport, and fees are not stated on the official page.
• No online inquiry form is listed on the official page we checked.