Memanbetsu Airport Lost and Found

Where to report a lost item at Memanbetsu Airport

The official page gives a route for the terminal building and a one-line pointer for aircraft.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• find chat

  Lost property at Memanbetsu Airport, reported through an online chat with a support centre

  Online

  Open find chat for Memanbetsu Airport

  The official page describes five steps: choose the facility, register for the chat, log in from the link in the email you receive, submit your inquiry, then the support centre chats with you and searches. The page states the chat is provided by find Inc.

  Source: official page, official page (Japanese)

• Memanbetsu Airport Business Office, Management Department

  Items lost in the terminal building

  Phone

  +81-152-74-3115 (in Japan: 0152-74-3115)

  Source: official page, official page (Japanese)

What to prepare before you inquire

• Whether you lost it in the terminal building or on a plane
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address you can receive messages at, because find chat sends its login link by email

Already left Japan?

1. For a terminal loss, open find chat from the link above and follow the steps the official page lists.
2. Alternatively, call the Business Office Management Department in the +81 format. The page prints no hours, so allow for a missed call.
3. For an item left on a plane, look up your airline’s own lost-property contact; the airport page does not list one.
4. If the item is confirmed found, ask how long it will be held and what is needed to release it. The official page states neither.
5. Ask whether a representative may collect it and what documents are needed. The official page does not say.
6. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received. After we receive the item, we pack it and ship it internationally; we quote shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the Business Office or the airline in Japanese and relay the answers to you
• Help you describe the item the way the chat or the office asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Memanbetsu Airport lost and found: FAQ

How do I report something I lost in Memanbetsu Airport?

The official page offers find chat, an online chat with a support centre. You choose the facility, register, log in from the emailed link and submit your inquiry. For the terminal building it also lists the Business Office Management Department on 0152-74-3115 (from overseas +81-152-74-3115).

I left something on the plane. Who do I contact?

The airline you used. The official page says to contact the airline directly and does not list airline numbers or links.

What are the opening hours of the Business Office?

The official page does not print hours.

Is the Memanbetsu Airport lost-and-found page available in English?

Yes. The airport publishes an English page with the same contact list.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Opening hours for the Business Office Management Department are not printed on the official page.
• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the official page we read.
• The official page lists no airline contacts for items left on a plane.
• The find chat link is a shortened link published by the airport; we followed it and it opens find chat prefilled for Memanbetsu Airport, but we did not submit an inquiry.