Hakodate Airport Lost and Found

Where to report a lost item at Hakodate Airport

The official page says the contact depends on where the item was lost.

The page does not say whether the Airport Office number is meant for lost property specifically; it is printed in the lost-and-found contact list.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• find chat

  Lost property in the terminal building or the car park, reported through an online chat with a support centre

  Online

  Open find chat for Hakodate Airport

  The official page describes five steps: choose the facility, register for the chat, log in from the link in the email you receive, submit your inquiry, then the support centre chats with you and searches. The page states the chat is provided by find Inc.

  Source: official page

• Hakodate Airport Office

  Hakodate Airport Office, Hokkaido Airports Co., Ltd.

  Phone

  +81-138-57-8881 (in Japan: 0138-57-8881)

  Hours (JST)

  8:00–20:00

  Source: official page

What to prepare before you inquire

• Whether you lost it in the terminal building, in the car park or on a plane
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address you can receive messages at, because find chat sends its login link by email

Already left Japan?

1. For a terminal or car-park loss, open find chat from the link above and follow the five steps the official page lists.
2. For an item left on a plane, use the inquiry page the official page links for your airline.
3. If the item is confirmed found, ask how long it will be held and what is needed to release it. The official page states neither.
4. Ask whether a representative may collect it and what documents are needed. The official page does not say.
5. If you want us to speak to the Airport Office in Japanese, or collect the item where the facility allows it, contact us with the confirmation you received.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the Airport Office or the airline in Japanese and relay the answers to you
• Help you describe the item the way the chat or the office asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Hakodate Airport lost and found: FAQ

How do I report something I lost in Hakodate Airport?

For the terminal building or the car park, the official page points to find chat, an online chat service run by find Inc. You choose the facility, register, log in from the emailed link and submit your inquiry.

Is there a phone number for Hakodate Airport lost property?

The official page prints 0138-57-8881 (from overseas +81-138-57-8881) for the Hakodate Airport Office, with hours of 8:00–20:00 JST.

I left something on the plane. Who do I contact?

Your airline. The official page links an inquiry page for ANA, JAL, Air Do, Spring Japan, Tigerair Taiwan and Starlux Airlines.

Is the Hakodate Airport lost-and-found page available in English?

Yes. The airport publishes an English page with the same contact list.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the official page we read.
• The find chat link is a shortened link published by the airport; we followed it and it opens find chat prefilled for Hakodate Airport, but we did not submit an inquiry, so we cannot describe what the chat asks for beyond the steps the page lists.
• The official page does not print phone numbers for the airlines; it links an inquiry page for each.