Niigata Airport Lost and Found

Where to report a lost item at Niigata Airport

The official FAQ lists a different contact for each place of loss.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Airport Building Information Desk

  Items lost inside the airport building

  Phone

  +81-25-275-2633 (in Japan: 025-275-2633)

  Source: official page (Japanese), official page

• Airport Environment Improvement Foundation, Niigata Office

  Items lost in the car park

  Phone

  +81-25-271-9123 (in Japan: 025-271-9123)

  Source: official page (Japanese), official page

What to prepare before you inquire

• Whether you lost it inside the building, in the car park or on a plane
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Match the place of loss to the contact above. The FAQ lists phone numbers only; no online form is listed and no hours are printed.
2. Call in the +81 format (drop the leading 0). Because no hours are printed, allow for a missed call and try again at another time.
3. For an item left on the aircraft, contact the airline you flew. The FAQ does not list airline lost-property numbers.
4. If the item is confirmed found, ask how long it will be held and what is needed to release it. The FAQ states neither.
5. Ask whether a representative may collect it and what documents are needed. The FAQ does not say.
6. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received. After we receive the item, we pack it and ship it internationally; we quote shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the Information Desk, the Foundation’s Niigata Office or the airline in Japanese and relay the answers to you
• Help you describe the item the way the desk asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Niigata Airport lost and found: FAQ

Who do I contact about an item lost inside Niigata Airport’s building?

The Airport Building Information Desk, on 025-275-2633 (from overseas +81-25-275-2633), according to the official FAQ.

I lost something in the Niigata Airport car park.

The official FAQ names the Airport Environment Improvement Foundation, Niigata Office, on 025-271-9123 (from overseas +81-25-271-9123).

I left something on the plane at Niigata Airport.

Contact the airline you used. The official FAQ says only to contact the airline and gives no number.

Is the Niigata Airport lost-property FAQ available in English?

Yes. The same FAQ entry is published in English on the airport’s site, with the same three contacts.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Opening hours for both numbers are not printed.
• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the FAQ.
• No airline lost-property numbers are given for items left on the aircraft.