Chubu Centrair International Airport Lost and Found

Where to report a lost item at Chubu Centrair International Airport

Centrair splits contacts by the type of item and by where it was lost.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Central Japan International Airport Police

  Lost money and valuables (money, passport, camera, smartphone, PC, tablet and similar)

  Phone

  +81-569-38-0110 (in Japan: 0569-38-0110)

  Hours (JST)

  24 hours, no holidays

  Source: official page

• Central Japan International Airport Customs Office

  Items lost in the international flight restricted area (for example duty-free goods)

  Phone

  +81-569-38-7610 (in Japan: 0569-38-7610)

  Hours (JST)

  9:00–17:00, weekdays only

  The same page lists 0569-38-7624 for 17:00 to 9:00 the following day, year round.

  Source: official page

• Customs Office (after hours)

  Same as above, outside weekday office hours

  Phone

  +81-569-38-7624 (in Japan: 0569-38-7624)

  Hours (JST)

  17:00 to 9:00 the next day, year round

  Source: official page

• Lost & Found Inquiry Form

  When you do not know where the item was lost

  Hours (JST)

  Replies on weekdays 9:00–18:00

  Online

  Open the English inquiry form

  On Saturdays, Sundays, holidays and 29 Dec–3 Jan there are no set reply times, so replies may be delayed.

  Source: official page

• ID card upload form (existing Call Center cases)

  If you already have a code number for a lost or left item, attach your ID card here

  Online

  Open the ID card sending form

  Source: official page

What to prepare before you inquire

• Where in the airport you lost it: aircraft, check-in area, restricted area (domestic or international) or public area
• Whether it is a valuable (money, passport, phone and similar), which goes to the police
• Date and approximate time. The Japanese FAQ says lost items can be checked for up to 3 months back
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and contents
• Photos of the item or of an identical model, if you have them
• A photo of your ID, in case the Call Center asks for it after assigning a code number

Already left Japan?

1. Submit the official English inquiry form as soon as possible. The Japanese FAQ says items can be checked for up to 3 months back, so do not wait.
2. If you receive a code number from the Call Center, send your ID card through the official ID card form.
3. If the item is confirmed found, ask where it is held and how it can be released. The official pages we read do not state a retention period.
4. Ask about a representative. The Japanese FAQ says items are returned to the owner in principle, and that a representative must submit documents such as a letter of authorization.
5. If you want us to handle the Japanese-language steps or collect on your behalf where allowed, contact us with your confirmation.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the relevant office in Japanese and relay the answers to you
• Help you prepare the information and documents they ask for, such as a letter of authorization when a representative is allowed
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves. Centrair’s own FAQ says it does not accept search requests, and we cannot make a facility release an item.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Chubu Centrair International Airport lost and found: FAQ

Who do I contact at Centrair if I lost my phone or wallet?

The official English page lists Central Japan International Airport Police for money and valuables such as passports, cameras, smartphones, PCs and tablets: 0569-38-0110, 24 hours, no holidays. From overseas, dial +81-569-38-0110.

I lost duty-free goods after security on an international flight. Who handles that?

The official page lists the Central Japan International Airport Customs Office: 0569-38-7610 (9:00–17:00, weekdays) and 0569-38-7624 (17:00 to 9:00 the next day, year round).

Will Centrair contact me when my item is found?

According to the official Japanese FAQ, Centrair does not contact individuals when a lost item is handed in, and it does not accept requests to search for an item. Submit an inquiry and check back.

How far back can I check for a lost item?

The official Japanese FAQ says inquiries are possible for items lost up to 3 months ago.

Can someone else collect my item?

The official Japanese FAQ says items are returned to the owner in principle, and a representative must submit documents such as a letter of authorization. The exact documents are not listed, so confirm with the office.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Whether Centrair will ship found items overseas. The relevant official FAQ page could not be read by our check, so we make no statement about it.
• Retention period, the exact documents a representative needs, and fees are not stated on the pages we could read.
• Opening hours of the information counter and the Telephone Center are not stated on the pages we read.