Matsumoto Airport Lost and Found

Where to report a lost item at Matsumoto Airport

The official page lists a different contact for each place of loss.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Matsumoto Airport Terminal Building

  Items left inside the airport building

  Phone

  +81-263-57-8818 (in Japan: 0263-57-8818)

  Hours (JST)

  8:30–18:30

  Source: official page (Japanese)

• Matsumoto Airport Management Office

  Items left in the car park

  Phone

  +81-263-58-2517 (in Japan: 0263-58-2517)

  Hours (JST)

  8:30–19:00

  Source: official page (Japanese)

• FDA (Fuji Dream Airlines)

  Items left on an FDA flight

  Phone

  0570-55-0489 (domestic-only format; may not connect from overseas)

  Hours (JST)

  7:00–20:00

  Source: official page (Japanese)

• JAL

  Items left on a JAL flight

  Phone

  0570-025-071 (domestic-only format; may not connect from overseas)

  Hours (JST)

  6:30–22:00

  Source: official page (Japanese)

Special-service numbers such as 0570, 0120 and 0800 are shown in their domestic format. They may not connect from overseas. Connection to any number depends on your provider.

What to prepare before you inquire

• Whether you lost it inside the building, in the car park or on a plane
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Match the place of loss to the contact above. The page lists phone numbers only; no online form is listed.
2. Call in the +81 format (drop the leading 0), within the hours shown. The 0570 numbers may not connect from abroad; if they do not, ask us to call.
3. If the item is confirmed found, ask how long it will be held and what is needed to release it. The page states neither.
4. Ask whether a representative may collect it and what documents are needed. The page does not say.
5. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received.
6. After we receive the item, we pack it and ship it internationally. We quote shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the Terminal Building, the Management Office or the airline in Japanese and relay the answers to you
• Help you describe the item the way the desk asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Matsumoto Airport lost and found: FAQ

Who do I contact about an item lost inside Matsumoto Airport’s building?

Matsumoto Airport Terminal Building, on 0263-57-8818 (from overseas +81-263-57-8818), 8:30–18:30 JST per the official page.

I lost something in the Matsumoto Airport car park.

The Matsumoto Airport Management Office, on 0263-58-2517 (from overseas +81-263-58-2517), 8:30–19:00 JST per the official page.

I left something on the plane at Matsumoto Airport.

Contact your airline. The official page lists FDA on 0570-55-0489 (7:00–20:00 JST) and JAL on 0570-025-071 (6:30–22:00 JST).

Is the Matsumoto Airport contact page available in English?

We did not find an English version of this page.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the page.
• Only FDA and JAL are listed for aircraft; the page does not list other airlines.
• Some phone links on the airport’s own pages do not match the printed numbers; we use the printed numbers only.
• No English version was found.