Aso Kumamoto Airport Lost and Found

Where to report a lost item at Aso Kumamoto Airport

The official FAQ answers “I lost something” with four contacts, by place.

The Information counter page says tickets, seat availability and items left on board go to the airlines, not to the counter.

Official contact information

The contacts below are listed on the linked official pages. Phone numbers are shown in international format for callers outside Japan; the number used inside Japan is in brackets. All hours are Japan Standard Time (JST).

• Information counter

  Lost property found inside the passenger terminal building (館内でのお忘れ物（遺失物取扱）)

  Phone

  +81-96-232-2311 (in Japan: 096-232-2311)

  Hours (JST)

  6:30–21:30 (counter page)

  The same number appears as the Kumamoto Airport Call Center with phone reception 8:30–21:30. The two pages print different hours for it; we show both and have not verified which applies to lost-property calls. 1F of the passenger terminal building.

  Source: official page (Japanese), official page (Japanese)

• Kumamoto Airport Security Station

  Items lost on the roads inside the airport grounds

  Phone

  +81-96-232-2820 (in Japan: 096-232-2820)

  Source: official page (Japanese)

• Parking Management Office

  Items lost in the airport car park (Aso Kumamoto Airport Parking Management Office, managed by Mitsui Fudosan Realty)

  Phone

  +81-96-232-3670 (in Japan: 096-232-3670)

  Source: official page (Japanese)

What to prepare before you inquire

• Whether you lost it inside the building, on an airport road, in the car park or on a plane
• Date and approximate time you last had the item
• Airline and flight number, if you were travelling
• Item type, colour, brand, size, distinguishing marks, and what was inside
• Photos of the item or of an identical model, if you have them
• An email address and phone number where you can be reached

Already left Japan?

1. Match the place of loss to the contact above. The official pages list phone numbers only; no online form is listed.
2. Call in the +81 format (drop the leading 0), within the hours shown. If the line is closed, try again during the other stated window.
3. If the item is confirmed found, ask how long it will be held and what is needed to release it. The official pages we read state neither.
4. Ask whether a representative may collect it and what documents are needed. The official pages do not say.
5. If you want us to call in Japanese or collect the item where the facility allows it, contact us with the confirmation you received.
6. After we receive the item, we pack it and ship it internationally. We quote available shipping methods and fees individually, and arrival dates are not guaranteed.

How Lost and Found Japan can help

• Contact the counter, security station, parking office or airline in Japanese and relay the answers to you
• Help you describe the item the way the counter asks
• Collect the item on your behalf, only where the facility allows a representative
• Pack the item and ship it internationally once we have it
• We cannot search the airport ourselves and we cannot make a facility release an item. We work within what the facility allows.

Lost and Found Japan is an independent private service. We are not an official airport, airline, customs or police lost-and-found desk. Consult with us.

Aso Kumamoto Airport lost and found: FAQ

Who do I contact at Aso Kumamoto Airport about a lost item?

It depends on where it was lost. The official FAQ lists the Information counter for inside the building (096-232-2311), the airport security station for airport roads (096-232-2820), the parking management office for the car park (096-232-3670), and your airline for the aircraft.

How do I call the Information counter from overseas?

Dial +81-96-232-2311. Drop the leading 0 of 096 when using the +81 country code.

What are the Information counter’s opening hours?

The counter page prints 6:30–21:30 (JST). The airport’s call center, which uses the same number, prints phone reception as 8:30–21:30. The official pages do not reconcile the two.

I left something on the plane. Can the airport counter help?

The Information counter page says items left on board are handled by each airline, so contact the airline you flew with.

Is there an online lost-property form for Aso Kumamoto Airport?

None is listed on the official pages we read. The listed contacts are telephone numbers.

Not confirmed on the official pages

We do not state the following because we could not confirm it from the official pages listed below. Please ask the facility directly.

• Retention period, proxy collection rules, required documents, shipping of found items by the airport, and fees are not stated on the official pages we read.
• Hours for the airport security station and the parking management office are not stated.
• The airline list page did not load for us, so individual airline lost-property numbers are not listed here.
• The Information counter (6:30–21:30) and the call center (8:30–21:30) print different hours for the same number.